Terms of service

Welcome to LULU IN THE MOON. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order or using our services.

1. General Information

Throughout the website, the terms “we,” “us,” and “our” refer to LULU IN THE MOON.

By visiting our website and/or purchasing products from us, you engage in our services and agree to be bound by these Terms of Service, including any additional policies referenced on our website.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Eligibility To Use Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products or services for illegal or unauthorized purposes
  • You will not violate any applicable laws or regulations while using our website

Any breach of these terms may result in immediate termination of service.

3. Product Information & Pricing

We strive to ensure that all product descriptions, pricing, images, and information displayed on our website are accurate and up to date.

However:

  • We do not guarantee that all information is always complete, accurate, or error-free
  • Product colors may vary depending on monitor or device settings
  • Prices and product availability may change without notice

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit product quantities
  • Refuse or cancel orders at our discretion

4. Orders & Billing

We reserve the right to refuse, limit, or cancel any order suspected of:

  • Fraudulent activity
  • Unauthorized transactions
  • Abuse of promotions or discounts
  • Violations of our policies

Customers agree to provide current, accurate, and complete billing and shipping information during checkout.

If incorrect information causes delivery issues, customers may be responsible for additional charges.

5. Shipping Policy

Shipping options and pricing are displayed during checkout.

LULU IN THE MOON is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Severe weather
  • Holidays
  • Incorrect customer-provided shipping information
  • Events outside our control

Please note:
All business addresses listed on our website are administrative addresses only and are NOT authorized return facilities.

6. Returns & Refunds

Please review our Return & Refund Policy carefully before placing an order.

Unauthorized returns or returns sent to incorrect addresses may not be accepted or refunded.

We reserve the right to refuse returns that do not meet our return eligibility requirements.

7. Intellectual Property

All content on this website — including but not limited to:

  • Logos
  • Branding
  • Graphics
  • Product images
  • Text
  • Website design
  • Product descriptions

is the property of LULU IN THE MOON and may not be copied, reproduced, distributed, or used without written permission.

8. Prohibited Uses

You may not use our website or services:

  • For unlawful purposes
  • To violate regulations or laws
  • To infringe upon intellectual property rights
  • To distribute harmful software or malicious code
  • To engage in fraudulent or abusive activity
  • To interfere with website security or operations

We reserve the right to terminate access to users who violate these terms.

9. Limitation of Liability

LULU IN THE MOON shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:

  • The use of our website
  • Product purchases
  • Service interruptions
  • Delivery delays
  • Website errors

All products and services are provided “as is” and “as available” without warranties of any kind.

10. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Website accuracy
  • Transactions conducted through third-party services

Use of third-party services is at your own risk.

11. Chargebacks & Fraud Prevention

Customers are encouraged to contact our support team before initiating payment disputes or chargebacks.

Fraudulent disputes, abuse of refund systems, or unauthorized payment claims may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future service

12. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our policies.

Thank you for shopping with LULU IN THE MOON ✨