Shipping policy

At LULU IN THE MOON, we are committed to providing a reliable and transparent shipping experience for every customer.

Please review the information below regarding our shipping methods, order processing, delivery expectations, and shipping policies.

Order Processing

All orders are processed after payment has been successfully confirmed.

Once your order has been prepared and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note:

  • Processing times may vary during holidays, promotional events, or periods of high order volume
  • Orders are processed in the order they are received
  • We reserve the right to cancel or hold orders flagged for suspected fraud or verification review

Domestic Shipping Rates (United States)

Standard Shipping

  • $8.00 for orders between $0.00 – $59.00

Free Shipping

  • Free for orders over $59.99

Expedited Shipping

  • $18.00 for orders between $0.00 – $99.99

Free Expedited Shipping

  • Free for orders over $100.00

Shipping options and availability may vary depending on the delivery location.

Tracking Information

Once your order has shipped, tracking details will be sent to your email address.

Please allow time for tracking updates to appear after shipment confirmation, as carrier systems may experience delays.

If you do not receive tracking information within a reasonable timeframe, please contact our support team.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete.

LULU IN THE MOON is not responsible for:

  • Delays caused by incorrect shipping addresses
  • Failed deliveries due to customer input errors
  • Lost or stolen packages after confirmed delivery
  • Packages returned due to unsuccessful delivery attempts

Additional shipping charges may apply for reshipment requests.

Shipping Delays

Delivery times are estimates only and are not guaranteed.

Unexpected delays may occur due to:

  • Severe weather conditions
  • Carrier operational delays
  • Customs processing
  • Holidays
  • High shipping volume
  • Other events beyond our control

LULU IN THE MOON is not liable for carrier-related delivery delays once an order has been shipped.

Undeliverable or Refused Packages

Packages returned due to:

  • Incorrect address information
  • Refused delivery
  • Failed delivery attempts
  • Unclaimed shipments

may be subject to:

  • Return shipping fees
  • Restocking fees
  • Partial refund deductions

Non-Return Address Notice

Please note that the business address listed on our website, shipping labels, or contact page is an administrative business address only and is NOT our authorized return facility.

Returns sent to unauthorized addresses may not be processed or refunded.

Customers must contact our support team first to receive approved return instructions and the correct return address.

Contact Information

LULU IN THE MOON
📧 hello@luluinthemoon.com

📍 2207 E Tobias Rd
Clio, MI 48420
United States

(Administrative Address Only — Not a Return Address)

Thank you for shopping with LULU IN THE MOON ✨