Refund policy

Thank you for shopping with LULU IN THE MOON ✨

We truly value every customer and want you to feel confident shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below carefully before submitting a return request.

Return Eligibility

We accept eligible returns within 60 days from the date your order is delivered.

To qualify for a return:

  • Items must be unworn, unused, and unwashed
  • Original tags must still be attached
  • Products must be returned in original packaging
  • Items must be free from stains, perfume, deodorant marks, makeup, odors, pet hair, or damage
  • Items must not be altered or modified in any way

All returned merchandise will be inspected upon arrival before a refund is approved.

We reserve the right to refuse returns that do not meet our return requirements.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Final Sale items
  • Bodysuits
  • Lingerie
  • Swimwear without original hygiene liners
  • Earrings & jewelry
  • Accessories
  • Gift cards
  • Promotional or clearance items
  • Personalized or customized products

Items marked “Final Sale” at checkout are not eligible for return under any circumstances.

Return Request Process

To start a return, customers must contact our support team first for approval.

📧 hello@luluinthemoon.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Photos if the item is damaged, defective, or incorrect

Once approved, we will provide:

  • Authorized return instructions
  • The correct return address
  • Additional return details if necessary

Returns sent without prior approval may not be accepted or refunded.

Return Shipping Costs

Customers are responsible for return shipping fees unless the item received was incorrect or damaged.

We strongly recommend using a shipping method that includes:

  • Tracking information
  • Delivery confirmation

LULU IN THE MOON is not responsible for:

  • Lost return packages
  • Delayed return shipments
  • Packages sent to incorrect addresses

Original shipping fees are non-refundable.

Refund Process

Once your return has been received and inspected, you will receive an email notification regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 1–5 business days
  • Bank or card processing times may vary depending on your financial institution

Partial refunds may apply if:

  • Returned items show signs of use
  • Original packaging is missing
  • Items are returned damaged or incomplete

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account
  2. Contact your credit card company
  3. Contact your bank for processing updates

If you still need assistance, please contact us:

📧 hello@luluinthemoon.com

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and can no longer be canceled.

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • Missing items from your order

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • Clear photos of the issue
  • A description of the problem

Our support team will review the issue and assist you as quickly as possible.

Refused Deliveries & Returned Packages

Packages returned due to:

  • Incorrect shipping addresses
  • Failed delivery attempts
  • Refused shipments
  • Unclaimed packages

may be subject to:

  • Return shipping fees
  • Restocking fees
  • Partial refund deductions

Customers are responsible for ensuring all shipping information is accurate before checkout.

Important Return Address Notice

Please note that the address listed on our website, contact page, shipping labels, or order confirmation emails is an administrative business address only and is NOT our authorized return facility.

Returns sent to unauthorized addresses may not be processed or refunded.

Customers must contact us first to receive approved return instructions and the correct authorized return address.

Contact Information

LULU IN THE MOON
📧 hello@luluinthemoon.com

📍 2207 E Tobias Rd
Clio, MI 48420
United States

(Administrative Address Only — Not a Return Address)

Thank you for choosing LULU IN THE MOON 🤍